Question 1

Will a new website help my business grow?

Accepted Answer

Yes. A well-designed website helps you attract new customers, showcase your services, and build trust. It gives your business a professional online presence that works 24/7, making it easier for people to choose you over competitors.

Question 2

Will my website look good and be easy to use?

Accepted Answer

Absolutely. Every site we build is designed to look modern and professional, while also being simple for your visitors to navigate. I’ll make sure it works just as well on phones and tablets as it does on desktops.

Question 3

Will my website work on mobiles and tablets?

Accepted Answer

Yes. Every site we build is fully responsive, meaning it automatically adapts to look great and work smoothly on mobiles, tablets, and desktops.

Question 4

Will people be able to find my website?

Accepted Answer

Yes. I build websites with search engines in mind. That means using best-practice SEO techniques, clear structure, and fast loading times to give your site the best chance of ranking. I can also advise on extra SEO services if you’d like to go further.

Question 5

How much will my website cost?

Accepted Answer

We offer three clear packages depending on your needs:
Starter – £1,400: perfect for small businesses who want a professional online presence.
Growth – £1,800: for businesses that want a more flexible site with extra features.
Business Plus – £2,400: ideal if you need a fully-featured website with advanced functionality.
Each package includes a clean design, mobile-friendly build, and everything you need to get started. See pricing >

Question 6

How long does it take to build a website?

Accepted Answer

Most small business websites take 4-6 weeks from start to finish, depending on the number of pages and how quickly content is provided. We’ll agree a timeline at the start so you know what to expect. Ready to get started? Get in touch.

Question 7

Can I update the website myself?

Accepted Answer

Yes. I build websites on user-friendly platforms, so you’ll be able to make simple edits (like changing text or adding images) without needing technical skills. If you’d prefer, I can also handle updates for you.

Question 8

Which platform do you use to build websites?

Accepted Answer

I build nearly all websites on Wix. It’s a trusted platform that offers secure hosting, responsive design, and straightforward tools. For most small businesses, it’s a great choice because it keeps costs down and makes it easy to manage simple updates without needing technical knowledge.

Occasionally, if a project needs something more bespoke or design-heavy, I’ll use Framer instead – it gives me extra flexibility to create unique layouts and custom features.

Question 9

What’s included in a First Step Web plan?

Accepted Answer

All of our websites include the design and build process plus the first 12 months of hosting, a personalised website address (domain name), and a free one professional email account.

Question 10

Can I use my own domain name?

Accepted Answer

Yes, absolutely. If you’re already have a domain name we can connect your new website to it. Or I’ll help you register a new one if you don’t already have one.

Question 11

Do I get an email account with my website?

Accepted Answer

Yes – every website we build comes with one professional email account free for the first 12 months, so you can communicate with customers using a business address that matches your domain.

Question 12

What costs are there after the first 12 months?

Accepted Answer

After your first year, you’ll need to renew your domain name, hosting, and professional email account if you want to keep them active. I’ll always send reminders and keep everything transparent.

After the first 12 months, the average cost is usually around £250-£350 per year – depending on the specification of your website and email package.

Question 13

What happens if I need help later?

Accepted Answer

I don’t disappear after launch. You’ll have the option of ongoing support and maintenance, so if you ever need updates, fixes, or advice, I’ll be on hand.

Question 14

Can I upgrade my website later?

Accepted Answer

Absolutely. As your business grows, you can add features, storage, or extra email accounts anytime. Equally, if you want to reduce the size of your website, we can downgrade where needed.

Question 15

How secure is my website with First Step Web?

Accepted Answer

I build our websites on Wix, or occasionally Framer, which means you get an SSL certificate and regular updates included to keep your site safe and secure.

FAQs.